Privacy policy.
1. Your privacy
The Living First Language Platform Company Pty Ltd (LFLP) is committed to protecting the privacy and security of your personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
This policy applies to users of our websites, and others who interact with us.
The purpose of this policy is to tell you:
what kinds of information we may collect and hold;
how we collect that information;
how we may use that information;
why we collect, hold, and use that information;
whether we disclose that information to anyone; and
how you can access or correct that information
2. Personal information
Personal information is any information or opinion (recorded in any form), whether true or not, about an individual who is reasonably identifiable.
3. Specific digital products (as mentioned in this policy)
3.1. Living Frist Language Platform
The Living First Language Platform is a digital solution that harnesses technology and empowers First Language speakers to collate, organise and share language and literacy knowledge in Indigenous Languages.
3.2. Feed the Monster apps
Feed the Monster is an open source educational game framework that help children learn to read. Children collect and grow pet monsters while learning reading fundamentals like letter names and sounds. LFLP and the Australian Literacy and Numeracy Foundation (ALNF) have co-developed Feed the Monsters apps in Indigenous First Languages.
This includes:
Malpanya mai uwa (Pitjantjatjara) app
Arranji yukurnukku jinta (Warumungu) app
Magur disisir (Erub) app
4. Information we collect and hold
4.1 Living First Language Platform
We may collect and hold personal information. This information may include:
personal details including names, address or location, date of birth, employment status, community group, indigeneity, gender, languages spoken, experience and qualifications, telephone numbers, fax numbers, addresses and email addresses;
community, organisation or school details, including name, ABN/ACN, address or location, telephone numbers, fax numbers and email addresses; and
financial details including banking details, credit card details and other EFT details.
We also collect other information and content that you provide to us, which may include letters, words, stories, sounds, recordings, songs, photos, pictures, videos, and related metadata.
We may collect information from third parties where those third parties are permitted to provide that information to us or we are otherwise permitted by law to collect that information.
When you browse our website, our internet service provider logs your server (IP) address, country of origin, date and time of your visit, and pages viewed. Our systems may collect information about your browser, operating system, device identifier, mobile network, and other information about the way you use our website. This information is only collected to enhance the website service and experience for visitors.
The LFLP website contains links to other sites. LFLP is not responsible for the privacy practices or the content of such other websites. We encourage you to read the privacy statements in these linked sites, as their privacy policies may differ from ours.
4.2 Feed The Monster Apps
Our exact data collection changes over time, but we broadly collect two types of data in the Android versions of Feed The Monster Apps :
1. Anonymised, aggregated usage data like what is tapped or clicked in the app, what level you reach, whether you succeeded on a level or failed, how much time is spent in the app, and what parts of the app you use. This 'usage data' (collected through a tool called Google Firebase) helps us figure out ways to improve the app.
2. Through the third-party services Google Firebase Analytics, we obtain:
Anonymised usage and analytics data including what avenues a user may have found out about our app, app usage duration, device type and model, and limited demographic information such as country and city data for improvement of our app experience.
We have two reasons for collecting so much information from our apps: first, we want to use it to measure what users are learning and how, so we can personalise learning to make our apps much more effective – eventually, by allowing apps to tailor themselves to each child’s learning stage and style. Second, to help improve our apps and develop new technology for other e-learning apps.
This type of usage data is not collected in the iOS versions of our Feed The Monster Apps.
5. Storage and security of your information
5.1 Living First Language Platform
LFLP will take all reasonable steps to protect your personal information it holds (whether in paper or electronic form) from unauthorised access, loss, misuse, interference, modification or unauthorised disclosure.
Your personal information is stored externally in a secure database that is password protected and only accessible by authorised persons. Paper documents are securely held in premises which are only accessible to authorised persons.
We will take reasonable steps to delete, destroy or permanently de-identify your personal information if it is no longer required or you request that we do so.
5.2 Feed the Monster Apps
· Although the Malpa-nya mai uwa (Pitjantjatjara) app uses Firebase, it does not share any information it collects with Google, and Google does not collect any personal identifying information about you. Google Firebase acquires information during app usage which is sent back to Google servers, without any personally identifiable information.
· We do not store usage data on our servers. As of December 2020, we store detailed usage data - using Google's Firebase service - on Google servers in relation to usage data of Android versions of Feed the Monster. This detailed usage data may contain limited demographic information such as country and city, but it does not include personally identifiable information.
6. Use of information
6.1 Living First Language Platform
We collect, hold and use personal information for the purpose of:
communicating with you in regard to your questions, concerns or complaints;
providing and improving our goods and services;
analysing trends to better meet stakeholder needs and to identify the level of interest and community engagement in our goods and services;
sharing that information with our associated company, The Australian Literacy and Numeracy Foundation Limited ACN 098 802 094 (ALNF), for ALNF to use in accordance with its privacy policy; and
keeping you up to date with LFLP news and events.
By providing us with your personal information, you consent to us using that information for the above purposes and related purposes.
If you choose to not provide us with your personal information for the purposes set out in this policy, we may not be able to provide you with your requested information, goods or services or carry out our other functions with respect to you.
6.2 Feed the Monster Apps
· We may use the information to improve our understanding of how people learn with the LFLP’s Feed the Monster apps.
· We analyse the information to understand and improve the Feed the Monster apps, such as determining which activities are most popular or effective, which features are most used, and how long users spend in the app.
· We may disclose some of the information to third-party service providers, such as Google, that help us perform various support functions (such as usage analytics and number of installations). We are satisfied that these service providers have privacy policies that restrict them from further disclosing any of your information but these third-party service providers may collect or receive information from our app and other apps and use that information to provide measurement services and targeted ads.
To learn more about how our third-party service providers use this information and to stop or limit their use of this information on your Android device, please visit the following websites:
· We may disclose some of the information to third-party researchers that seek to improve the Feed the Monster apps or develop complimentary apps and other technology designed to improve learning.
7. Disclosure of information
We may disclose your personal information for the purpose for which it was collected and related purposes, including disclosure to:
our financial partners to process any payments you make to us;
external service providers that help us provide our goods and services, such as IT service providers, and mailing houses to distribute information to you; and
protective services or law enforcement agencies for security purposes or if we reasonably believe that disclosure is reasonably necessary for law enforcement related activities.
We will otherwise not disclose your personal information without your permission, unless the disclosure is required or authorised by law, in accordance with any agreement you enter into with us or made with your consent.
8. Quality of information
LFLP will take reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, up-to-date, complete, and relevant.
9. Accessing and correcting your personal information
You are entitled to request the details of the personal information that we hold about you, and ask that we correct that personal information. You can request access or correction by contacting us in writing via one of the methods in paragraph 12 below. Unless prohibited by law, we will respond to you within a reasonable time or take reasonable steps to correct the information so that it is accurate, up-to-date, complete and relevant.
10. Disclosure overseas
We do not currently disclose your information to overseas recipients.
11. Questions and complaints
Please contact us in writing via one of the methods in paragraph 11 below if you have any questions, concerns or complaints regarding the way in which we handle your personal information. We will investigate your queries or complaints and respond within a reasonable time depending on the complexity of the query or complaint.
If you feel that we have not satisfactorily addressed your complaint, you may also make a complaint to the Office of the Australian Information Commissioner by visiting www.oaic.gov.au or by writing to GPO Box 5218 Sydney NSW 2001.
11. Changes to this Privacy Policy
We reserve the right to review and amend this policy from time to time and will notify you of any amendments by posting an updated version of the policy on this page. Amendments to this policy are effective on being posted on this page.
12. Contacting us
You can contact us by writing to Eric Brace, Director of Programs, by:
Email: eric.brace@alnf.org
Post: The Living First Language Platform Company
PO Box 7 Edgecliff NSW 2027